/* One Call — habillage commun chat + CRM. Direction artistique du 03/11/2026 :
   laque noire chaude, une seule touche de couleur (Flamboyant #E8633F). */
:root {
  --fond: #0D0C0B; --s1: #171513; --s2: #211E1B; --bord: #3A352F;
  --texte: #F2EDE6; --texte2: #BDB4A8; --accent: #E8633F; --sur-accent: #140C09;
  --ok: #8FBC9C; --err: #D7A3AE; --filet: rgba(242, 237, 230, .12);
  --serif: 'Rufina', Georgia, serif; --sans: 'Mulish', system-ui, -apple-system, 'Segoe UI', sans-serif;
  --r: 18px; --rs: 12px;
  color-scheme: dark;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; background: var(--fond); color: var(--texte); }
body { font: 500 17px/1.5 var(--sans); -webkit-font-smoothing: auto; -webkit-text-size-adjust: 100%; }
@media (min-width: 760px) { body { font-size: 16px; } }
a { color: var(--texte); }
button, input, select, textarea { font: inherit; color: inherit; }
:focus-visible { outline: 2px solid var(--texte); outline-offset: 2px; }
[hidden] { display: none !important; }

/* ---------------------------------------------------------------- chat */
.oc-chat { overflow: hidden; }
.app { height: 100dvh; display: flex; flex-direction: column; max-width: 760px; margin: 0 auto; }
@supports not (height: 100dvh) { .app { height: 100vh; } }
.barre { display: flex; align-items: center; justify-content: space-between; gap: 12px;
  padding: calc(14px + env(safe-area-inset-top)) 20px 14px; border-bottom: 1px solid var(--filet); flex: none; }
.logo { font: 700 22px/1 var(--serif); letter-spacing: .01em; }
.point { color: var(--accent); }
.etat { display: flex; align-items: center; gap: 8px; font: 500 14px/1 var(--sans); color: var(--texte2); }
.pastille { width: 8px; height: 8px; border-radius: 50%; background: #3DD68C; box-shadow: 0 0 0 4px rgba(61, 214, 140, .18); }
.etat.hors .pastille { background: var(--texte2); box-shadow: none; }

.fil { flex: 1; overflow-y: auto; overscroll-behavior: contain; padding: 20px 16px 12px; -webkit-overflow-scrolling: touch; display: flex; flex-direction: column; }
#messages { margin-top: auto; }
.accueil { margin-top: clamp(12px, 6vh, 56px); }
@media (max-width: 520px) { .accueil .titre { font-size: 40px; } }
.accueil { padding: 8px 0 22px; }
.titre { font: 700 30px/1.15 var(--serif); margin: 0 0 10px; }
@media (min-width: 760px) { .titre { font-size: 36px; } }
.sous { margin: 0 0 20px; color: var(--texte); opacity: .82; font-weight: 500; }
.note { background: transparent; border: 0; border-left: 2px solid var(--texte); border-radius: 0; padding: 2px 0 2px 14px; }
.note strong { display: block; font: 700 18px/1.3 var(--serif); color: var(--texte); margin-bottom: 4px; }
.note p { margin: 0; font-size: 15px; font-weight: 500; color: var(--texte2); }
.note .note-autre { margin-top: 8px; }

.msg { display: flex; margin: 0 0 12px; animation: monte .22s ease-out both; }
.msg .bulle { max-width: 86%; padding: 13px 17px; border-radius: var(--r); white-space: pre-wrap; overflow-wrap: anywhere; font-size: 18px; line-height: 1.45; }
.msg.ia .bulle { background: var(--s2); border: 1px solid var(--bord); color: var(--texte); border-bottom-left-radius: 6px; }
.msg.moi { justify-content: flex-end; }
.msg.moi .bulle { background: var(--texte); color: var(--fond); border: 0; font-weight: 600; border-bottom-right-radius: 6px; }
.msg.systeme .bulle { background: transparent; border: 1px dashed var(--bord); color: var(--texte2); font-size: 15px; }
.msg.erreur .bulle { background: transparent; border: 1px solid var(--err); color: var(--err); font-size: 15px; }
@keyframes monte { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
@media (prefers-reduced-motion: reduce) { .msg { animation: none; } }

.ecrit .bulle { display: inline-flex; gap: 5px; padding: 16px 18px; }
.ecrit i { width: 7px; height: 7px; border-radius: 50%; background: var(--texte2); animation: pulse 1.2s infinite ease-in-out; }
.ecrit i:nth-child(2) { animation-delay: .15s; } .ecrit i:nth-child(3) { animation-delay: .3s; }
@keyframes pulse { 0%, 80%, 100% { opacity: .25; } 40% { opacity: 1; } }

.saisie { flex: none; padding: 8px 14px calc(10px + env(safe-area-inset-bottom)); border-top: 1px solid var(--filet); background: var(--fond); }
.puces { display: flex; gap: 8px; overflow-x: auto; padding: 4px 2px 10px; scrollbar-width: none; }
.puces::-webkit-scrollbar { display: none; }
.puces:empty { display: none; }
.puce { flex: none; min-height: 44px; padding: 10px 16px; border-radius: 999px; border: 1px solid var(--bord); background: transparent;
  color: var(--texte); font: 600 15px/1.2 var(--sans); cursor: pointer; white-space: nowrap; }
.puce:hover, .puce:active { color: var(--texte); border-color: var(--texte2); }
.champ { display: flex; align-items: flex-end; gap: 10px; background: var(--s2); border: 1px solid var(--bord); border-radius: 24px; padding: 6px 6px 6px 18px; }
.champ:focus-within { border-color: var(--texte2); }
.champ { min-height: 58px; }
.champ textarea { flex: 1; border: 0; background: transparent; resize: none; outline: none; padding: 11px 0; max-height: 160px; line-height: 1.4; font-size: 18px; }
.champ textarea::placeholder { color: var(--texte2); opacity: .85; }
.envoyer { flex: none; width: 48px; height: 48px; border: 0; border-radius: 50%; background: var(--accent); cursor: pointer; display: grid; place-items: center; }
.envoyer svg { width: 22px; height: 22px; fill: none; stroke: var(--sur-accent); stroke-width: 2.2; stroke-linecap: round; stroke-linejoin: round; }
.envoyer:disabled { background: var(--s1); cursor: default; }
.envoyer:disabled svg { stroke: var(--texte2); }
.pied { display: flex; flex-wrap: wrap; justify-content: space-between; gap: 12px; padding: 8px 6px 0; font: 500 13px/1.3 var(--sans); color: var(--texte2); }
.pied a { color: var(--texte2); display: inline-flex; align-items: center; min-height: 44px; padding: 0 4px; margin: -12px -4px; }

/* récapitulatif */
.recap { margin: 4px 0 16px; padding: 18px; background: var(--s1); border: 1px solid var(--bord); border-radius: var(--r); animation: monte .25s ease-out both; }
.recap h3 { font: 700 22px/1.2 var(--serif); margin: 0 0 14px; }
.recap ul { list-style: none; margin: 0 0 16px; padding: 0; }
.recap li { display: flex; gap: 12px; padding: 9px 0; border-top: 1px solid var(--filet); }
.recap li:first-child { border-top: 0; }
.recap li svg { flex: none; width: 20px; height: 20px; margin-top: 2px; fill: none; stroke: var(--texte2); stroke-width: 1.6; stroke-linecap: round; stroke-linejoin: round; }
.recap li span { overflow-wrap: anywhere; }
.coche { display: flex; gap: 12px; align-items: flex-start; min-height: 44px; font-size: 14px; color: var(--texte2); cursor: pointer; margin: 0 0 16px; }
.coche input { appearance: none; -webkit-appearance: none; width: 24px; height: 24px; margin: 0; flex: none; border: 2px solid var(--texte2); border-radius: 6px; background: transparent; display: grid; place-items: center; cursor: pointer; }
.coche input:checked { background: var(--texte); border-color: var(--texte); }
.coche input:checked::after { content: ''; width: 6px; height: 11px; border: solid var(--fond); border-width: 0 2.5px 2.5px 0; transform: translateY(-1px) rotate(45deg); }
.boutons { display: flex; gap: 10px; flex-wrap: wrap; }
.principal { min-height: 48px; padding: 12px 22px; border: 0; border-radius: 999px; background: var(--accent); color: var(--sur-accent);
  font: 600 16px/1.2 var(--sans); cursor: pointer; }
.principal:disabled { opacity: 1; background: var(--s2); color: var(--texte2); border: 1px solid var(--bord); cursor: default; }
.second { min-height: 48px; padding: 12px 20px; border: 1px solid var(--bord); border-radius: 999px; background: transparent; color: var(--texte); font: 600 16px/1.2 var(--sans); cursor: pointer; }

.fin { text-align: left; padding: 22px 18px; border: 1px solid var(--filet); border-radius: var(--r); background: var(--s1); margin: 4px 0 16px; }
.fin .ok { display: flex; align-items: center; gap: 10px; color: var(--ok); font: 600 15px/1.2 var(--sans); margin-bottom: 12px; }
.fin .ok svg { width: 20px; height: 20px; fill: none; stroke: var(--ok); stroke-width: 2; }
.fin h3 { font: 700 24px/1.2 var(--serif); margin: 0 0 8px; }
.fin p { margin: 0; color: var(--texte); opacity: .82; font-weight: 500; }

/* formulaire de secours (sans IA) */
.formulaire { padding: 4px 0 20px; }
.formulaire form { display: grid; gap: 14px; }
.formulaire label { display: grid; gap: 6px; font: 600 14px/1.3 var(--sans); color: var(--texte2); }
.formulaire input:not([type=checkbox]), .formulaire select, .formulaire textarea, .crm input:not([type=checkbox]), .crm select, .crm textarea {
  width: 100%; min-height: 48px; padding: 11px 14px; border-radius: var(--rs); border: 1px solid var(--bord); background: var(--s2);
  color: var(--texte); font: 500 16px/1.4 var(--sans); }
.formulaire .coche { font-weight: 400; }
.erreur { color: var(--err); margin: 0; font-size: 15px; }
.ts { position: fixed; bottom: 0; left: 0; width: 1px; height: 1px; overflow: hidden; opacity: 0; pointer-events: none; }

/* ---------------------------------------------------------------- CRM */
.crm { min-height: 100%; }
.crm .barre { position: sticky; top: 0; z-index: 5; background: var(--fond); }
.crm .barre nav { display: flex; gap: 6px; align-items: center; }
.crm .barre nav a { color: var(--texte2); text-decoration: none; font: 600 14px/1 var(--sans); padding: 15px 14px; min-height: 44px; display: inline-flex; align-items: center; border-radius: 999px; }
.crm .barre nav a.actif { color: var(--texte); background: var(--s1); }
.crm main { max-width: 1180px; margin: 0 auto; padding: 22px 16px 60px; }
.crm h1 { font: 700 28px/1.2 var(--serif); margin: 0 0 6px; }
.crm .meta { color: var(--texte2); font: 500 14px/1.4 var(--sans); }
.chiffres { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: 10px; margin: 18px 0; }
.chiffre { padding: 14px 16px; background: var(--s1); border: 1px solid var(--filet); border-radius: var(--rs); }
.chiffre b { display: block; font: 800 44px/1 var(--sans); font-variant-numeric: lining-nums tabular-nums; letter-spacing: -.01em; margin-bottom: 6px; }
.chiffre.zero b { color: var(--texte2); }
.chiffre span { color: var(--texte2); font: 600 13px/1.3 var(--sans); }
.filtres { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 10px; margin: 0 0 16px; }
.filtres button { min-height: 48px; }
.liste { display: grid; gap: 10px; }
.carte { display: block; padding: 14px 16px; background: var(--s1); border: 1px solid var(--filet); border-left: 2px solid transparent;
  border-radius: var(--rs); text-decoration: none; color: var(--texte); }
.carte:hover { border-left-color: var(--accent); }
.carte .l1 { display: flex; justify-content: space-between; gap: 10px; align-items: baseline; }
.carte .nom { font: 600 17px/1.3 var(--sans); }
.carte .quand { color: var(--texte2); font: 600 13px/1.3 var(--sans); white-space: nowrap; }
.carte .l2 { color: var(--texte); opacity: .82; font-size: 15px; font-weight: 500; margin-top: 4px; }
.carte .l3 { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 10px; }
.tag { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px; border: 1px solid var(--bord); border-radius: 999px; font: 500 13px/1.3 var(--sans); color: var(--texte2); }
.tag.st-nouvelle { background: var(--texte); color: var(--fond); border-color: var(--texte); font-weight: 700; }
.tag.st-fait { color: var(--ok); border-color: rgba(143, 188, 156, .5); }
.tag.st-perdu { color: var(--err); border-color: rgba(215, 163, 174, .45); }
.vide { padding: 30px 16px; text-align: center; color: var(--texte2); border: 1px dashed var(--bord); border-radius: var(--rs); }
.fiche { display: grid; gap: 16px; }
@media (min-width: 980px) { .fiche { grid-template-columns: 380px 1fr; align-items: start; } .fiche .col1 { position: sticky; top: 84px; } }
.bloc { padding: 18px; background: var(--s1); border: 1px solid var(--filet); border-radius: var(--r); }
.bloc h2 { font: 700 20px/1.2 var(--serif); margin: 0 0 12px; }
.infos { display: grid; gap: 0; margin: 0; }
.infos div { display: grid; grid-template-columns: 120px 1fr; gap: 10px; padding: 9px 0; border-top: 1px solid var(--filet); }
.infos div:first-child { border-top: 0; }
.infos dt { color: var(--texte2); font: 600 14px/1.4 var(--sans); }
.infos dd { margin: 0; overflow-wrap: anywhere; }
.statuts { display: flex; flex-wrap: wrap; gap: 8px; }
.statuts button { min-height: 44px; padding: 8px 14px; border-radius: 999px; border: 1px solid var(--bord); background: transparent; color: var(--texte2); font: 600 14px/1 var(--sans); cursor: pointer; }
.statuts button.actif { color: var(--texte); border-color: var(--texte); background: var(--s2); }
.conversation .msg .bulle { max-width: 92%; }
.conversation .heure { display: block; margin-top: 6px; color: var(--texte2); font: 500 12px/1 var(--sans); }
.connexion { max-width: 420px; margin: 12vh auto 0; padding: 0 18px; }
.connexion form { display: grid; gap: 14px; margin-top: 22px; }
.connexion label { display: grid; gap: 6px; font: 600 14px/1.3 var(--sans); color: var(--texte2); }
.tableau { width: 100%; border-collapse: collapse; font-size: 15px; }
.tableau th, .tableau td { text-align: left; padding: 10px 8px; border-top: 1px solid var(--filet); vertical-align: top; }
.tableau th { color: var(--texte2); font: 600 13px/1.3 var(--sans); }
@media (max-width: 520px) { .filtres { grid-template-columns: 1fr; }
  .crm .logo { font-size: 20px; } .crm .barre { padding-left: 14px; padding-right: 8px; } .crm .barre nav { gap: 0; } .crm .barre nav a { padding: 12px 9px; font-size: 14px; } }
a.wa { display: inline-flex; align-items: center; min-height: 48px; padding: 12px 22px; border-radius: 999px; background: var(--accent); color: var(--sur-accent); font-weight: 700; text-decoration: none; }
/* ---------------------------------------------------------------- ordinateur : tout l'écran (retour Mathias 03/11 11h55) */
.panneau { display: none; }
@media (min-width: 1024px) {
  body.oc-chat { background: var(--fond); }
  .oc-chat .app { max-width: none; height: 100dvh; margin: 0; display: grid; grid-template-columns: minmax(0, 1fr) clamp(360px, 30vw, 520px); grid-template-rows: auto minmax(0, 1fr) auto; }
  .oc-chat .barre { grid-column: 1 / -1; padding: 18px 40px; }
  .oc-chat .logo { font-size: 26px; }
  .oc-chat .fil { grid-column: 1; grid-row: 2; padding: 40px clamp(32px, 5vw, 96px) 24px; }
  .oc-chat .fil > *, .oc-chat .saisie > * { width: 100%; max-width: clamp(880px, 62vw, 1080px); margin-left: auto; margin-right: auto; }
  .oc-chat .fil.en-cours > :first-child { margin-top: auto; }
  .oc-chat .accueil { margin-top: clamp(16px, 6vh, 72px); }
  .oc-chat .titre { font-size: clamp(40px, 3.4vw, 56px); }
  .oc-chat .sous { font-size: 19px; }
  .oc-chat .note { display: none; }
  .oc-chat .msg .bulle { max-width: 72%; font-size: 17px; }
  .oc-chat .saisie { grid-column: 1; grid-row: 3; padding: 12px clamp(32px, 5vw, 96px) 18px; }
  .oc-chat .puces { flex-wrap: wrap; overflow: visible; }
  .oc-chat .champ { padding: 8px 8px 8px 22px; border-radius: 28px; }
  .oc-chat .champ textarea { font-size: 18px; padding: 11px 0; }
  .oc-chat .envoyer { width: 52px; height: 52px; }
  .oc-chat .panneau { display: flex; flex-direction: column; gap: 28px; grid-column: 2; grid-row: 2 / 4; overflow-y: auto;
    border-left: 1px solid var(--filet); background: var(--s1); padding: 40px clamp(28px, 2.6vw, 48px); }
  .pan-promesse { border-left: 2px solid var(--texte); padding-left: 16px; }
  .pan-fort { font: 700 24px/1.25 var(--serif); margin: 0 0 8px; }
  .pan-promesse p:last-child { margin: 0; color: var(--texte2); font-size: 16px; }
  .pan-demande { background: var(--fond); border: 1px solid var(--bord); border-radius: var(--r); padding: 22px; }
  .pan-tete { display: flex; justify-content: space-between; align-items: baseline; gap: 12px; }
  .pan-tete h2 { font: 700 22px/1.2 var(--serif); margin: 0; }
  .pan-compte { font: 700 15px/1 var(--sans); color: var(--texte2); font-variant-numeric: tabular-nums; }
  .pan-jauge { height: 4px; border-radius: 4px; background: var(--s2); margin: 14px 0 6px; overflow: hidden; }
  .pan-jauge i { display: block; height: 100%; width: 0; background: var(--texte); transition: width .4s ease; }
  .pan-demande ul { list-style: none; margin: 0; padding: 0; }
  .pan-demande li { display: flex; gap: 12px; padding: 12px 0; border-top: 1px solid var(--filet); animation: monte .3s ease-out both; }
  .pan-demande li:first-child { border-top: 0; }
  .pan-demande li svg { flex: none; width: 20px; height: 20px; margin-top: 2px; fill: none; stroke: var(--texte2); stroke-width: 1.6; stroke-linecap: round; stroke-linejoin: round; }
  .pan-demande li.manque span { color: var(--texte2); opacity: .7; }
  .pan-demande li span { overflow-wrap: anywhere; }
  .pan-vide { margin: 10px 0 0; color: var(--texte2); font-size: 15px; }
  .pan-etapes { list-style: none; margin: 0; padding: 0; display: grid; gap: 14px; }
  .pan-etapes li { display: flex; gap: 14px; align-items: flex-start; color: var(--texte2); font-size: 15px; }
  .fil.en-cours ~ .panneau .pan-etapes { display: none; }
  .pan-demande.complete { border-color: var(--texte); }
  .fil .recap h3, .fil .recap ul { display: none; }
  .fil .recap .recap-intro { display: block; }
  .fil .puces { padding: 14px 0 0; }
  .fil .puce { min-height: 48px; }
  .pan-fr { margin: 10px 0 0; color: var(--texte2); font-size: 14px; }
  .pan-etapes b { flex: none; width: 28px; height: 28px; border-radius: 50%; border: 1px solid var(--bord); display: grid; place-items: center; font: 700 13px/1 var(--sans); color: var(--texte); }
}
.pro-bandeau { margin: 0 0 14px; padding: 10px 14px; border: 1px solid var(--bord); border-radius: var(--rs); font: 600 14px/1.4 var(--sans); color: var(--texte2); }
.lien-copie { display: block; padding: 12px 14px; background: var(--s2); border: 1px solid var(--bord); border-radius: var(--rs); overflow-wrap: anywhere; font-size: 14px; }
.ok-msg { color: var(--ok); }
select, option, input, textarea, button { font-weight: 500; }
.recap-intro { display: none; margin: 0 0 14px; font-weight: 600; }
@media (min-width: 1024px) and (max-height: 980px) { .pan-demande li { padding: 8px 0; } .pan-fr { display: none; } .oc-chat .panneau { gap: 18px; padding-top: 24px; } }
@media (min-width: 1440px) { .oc-chat .msg .bulle { font-size: 18px; padding: 14px 20px; } .oc-chat .champ textarea { font-size: 18px; } .oc-chat .puce { font-size: 16px; } .pan-demande li span { font-size: 17px; } }

/* ---------------------------------------------------------------- v4 (03/11 iPhone) : en-tête, suggestions, aide */
.sr { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }
.oc-chat .barre { padding: calc(10px + env(safe-area-inset-top)) 12px 10px 16px; }
.marque { display: flex; flex-direction: column; gap: 3px; min-width: 0; }
.marque .etat { font: 600 12px/1 var(--sans); gap: 6px; }
.outils { display: flex; align-items: center; gap: 6px; }
.langue-btn { position: relative; display: inline-flex; align-items: center; gap: 2px; min-height: 44px; padding: 0 8px 0 12px; border: 1px solid var(--bord); border-radius: 999px; font: 700 14px/1 var(--sans); color: var(--texte); cursor: pointer; }
.langue-btn svg { width: 16px; height: 16px; fill: none; stroke: var(--texte2); stroke-width: 2; }
.langue-btn select { position: absolute; inset: 0; opacity: 0; width: 100%; height: 100%; cursor: pointer; font-size: 16px; }
.btn-pro { min-height: 44px; padding: 0 14px; border: 1px solid var(--bord); border-radius: 999px; background: transparent; color: var(--texte); font: 600 14px/1 var(--sans); cursor: pointer; white-space: nowrap; }
.btn-aide { width: 44px; height: 44px; border-radius: 50%; border: 1px solid var(--bord); background: transparent; color: var(--texte); font: 700 18px/1 var(--serif); cursor: pointer; flex: none; }
@media (max-width: 360px) { .btn-pro { padding: 0 10px; font-size: 13px; } .logo { font-size: 20px; } }
.puces-zone { position: relative; }
.puces-zone[hidden] { display: none; }
.puces { padding: 4px 2px 12px; scroll-snap-type: x proximity; }
.puce { scroll-snap-align: start; font-size: 16px; min-height: 46px; padding: 11px 17px; }
.puces-zone::after { content: ''; position: absolute; top: 0; bottom: 8px; right: 0; width: 64px; pointer-events: none; opacity: 0; transition: opacity .2s;
  background: linear-gradient(to right, rgba(13, 12, 11, 0), var(--fond) 70%); }
.puces-zone.a-droite::after { opacity: 1; }
.puces-suite { position: absolute; right: 0; top: 4px; width: 44px; height: 46px; border: 0; background: transparent; color: var(--texte); display: none; place-items: center; cursor: pointer; z-index: 2; }
.puces-suite svg { width: 22px; height: 22px; fill: none; stroke: currentColor; stroke-width: 2.2; stroke-linecap: round; stroke-linejoin: round; }
.puces-zone.a-droite .puces-suite { display: grid; }
[dir=rtl] .puces-zone::after { right: auto; left: 0; background: linear-gradient(to left, rgba(13, 12, 11, 0), var(--fond) 70%); }
[dir=rtl] .puces-suite { right: auto; left: 0; transform: scaleX(-1); }
.pied:empty, .pied #compteur[hidden] { display: none; }
.aide { width: min(560px, calc(100vw - 24px)); max-height: 88dvh; padding: 0; border: 1px solid var(--bord); border-radius: 22px; background: var(--fond); color: var(--texte); overflow: auto; }
.aide::backdrop { background: rgba(0, 0, 0, .72); }
.aide-tete { position: sticky; top: 0; display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 18px 18px 14px 22px; background: var(--fond); border-bottom: 1px solid var(--filet); }
.aide-tete h2 { font: 700 22px/1.2 var(--serif); margin: 0; }
.aide-fermer { width: 44px; height: 44px; flex: none; border-radius: 50%; border: 1px solid var(--bord); background: transparent; color: var(--texte); font: 500 26px/1 var(--sans); cursor: pointer; }
.aide-corps { padding: 6px 22px 4px; }
.aide-corps section { padding: 14px 0; border-top: 1px solid var(--filet); }
.aide-corps section:first-child { border-top: 0; }
.aide-corps h3 { font: 700 17px/1.3 var(--sans); margin: 0 0 6px; }
.aide-corps p { margin: 0; color: var(--texte2); font-size: 16px; line-height: 1.5; }
.aide-pied { padding: 8px 22px 22px; margin: 0; }
@media (min-width: 1024px) {
  .oc-chat .barre { padding: 14px 40px; }
  .marque { flex-direction: row; align-items: baseline; gap: 18px; }
  .puces-zone::after, .puces-zone .puces-suite { display: none !important; }
  .oc-chat .puces { flex-wrap: wrap; overflow: visible; }
}
/* v4.1 — étapes de la fenêtre « ? » en vraie liste */
.aide-etapes { list-style: none; counter-reset: e; margin: 4px 0 0; padding: 0; display: grid; gap: 10px; }
.aide-etapes li { counter-increment: e; display: grid; grid-template-columns: 30px 1fr; gap: 10px; align-items: start; color: var(--texte2); font-size: 16px; line-height: 1.45; }
.aide-etapes li::before { content: counter(e); width: 28px; height: 28px; border-radius: 50%; border: 1px solid var(--accent); color: var(--texte); display: grid; place-items: center; font: 800 14px/1 var(--sans); }
[dir="rtl"] .aide-etapes li { direction: rtl; }
/* v4.1 — RTL : le logo reste « One Call. », la flèche d'envoi pointe dans le sens de lecture */
.logo { direction: ltr; unicode-bidi: isolate; }
[dir="rtl"] .envoyer svg { transform: scaleX(-1); }
/* v4.2 — menu des langues à drapeaux maison (Mathias 03/11 13h) */
.langue { position: relative; }
.langue-btn { gap: 6px; padding: 0 8px 0 7px; background: transparent; }
.langue-btn .chevron { transition: transform .2s; }
.langue-btn[aria-expanded="true"] .chevron { transform: rotate(180deg); }
.drapeau { position: relative; flex: none; display: inline-block; width: 26px; height: 26px; border-radius: 50%; overflow: hidden; }
.drapeau svg { display: block; width: 100%; height: 100%; }
.drapeau::after { content: ""; position: absolute; inset: 0; border-radius: 50%; box-shadow: inset 0 0 0 1px rgba(242, 237, 230, .28), inset 0 1px 2px rgba(255, 255, 255, .12); pointer-events: none; }
.langue-btn .drapeau { width: 24px; height: 24px; }
.langue-menu { position: absolute; z-index: 30; top: calc(100% + 8px); right: 0; min-width: 236px; max-height: min(70dvh, 460px); overflow: auto; margin: 0; padding: 6px; list-style: none;
  background: var(--s1); border: 1px solid var(--bord); border-radius: 18px; box-shadow: 0 18px 50px rgba(0, 0, 0, .55); animation: menu-in .16s ease-out; }
[dir="rtl"] .langue-menu { right: auto; left: 0; }
@keyframes menu-in { from { opacity: 0; transform: translateY(-4px) scale(.98); } to { opacity: 1; transform: none; } }
@media (prefers-reduced-motion: reduce) { .langue-menu { animation: none; } }
.langue-menu li { display: flex; align-items: center; gap: 12px; min-height: 50px; padding: 0 12px; border-radius: 12px; cursor: pointer; font: 600 16px/1.2 var(--sans); color: var(--texte); outline: none; }
.langue-menu li:hover, .langue-menu li:focus-visible { background: var(--s2); }
.langue-menu li[aria-selected="true"] { background: var(--s2); }
.langue-menu .nom { flex: 1; }
.langue-menu .coche { width: 18px; height: 18px; fill: none; stroke: var(--accent); stroke-width: 2.4; stroke-linecap: round; stroke-linejoin: round; visibility: hidden; }
.langue-menu li[aria-selected="true"] .coche { visibility: visible; }
/* v4.3 — tête de conversation, ronds de l'aide en ivoire, menu des langues calé sur l'en-tête */
.tete-conv { display: flex; flex-direction: column; align-items: center; text-align: center; padding: 8px 12px 4px; margin-bottom: 6px; }
.tete-conv .mono { width: 64px; height: 64px; border-radius: 50%; display: grid; place-items: center; background: var(--s2); border: 1px solid var(--bord); font: 700 24px/1 var(--serif); color: var(--texte); letter-spacing: .02em; }
.tete-conv .tc-nom { margin: 12px 0 4px; font: 700 20px/1.25 var(--serif); color: var(--texte); }
.tete-conv .tc-ligne { margin: 0; max-width: 30ch; color: var(--texte2); font-size: 15px; line-height: 1.45; }
.tete-conv .tc-jour { width: 100%; margin: 22px 0 0; display: flex; align-items: center; gap: 12px; color: var(--texte2); font: 600 13px/1 var(--sans); }
.tete-conv .tc-jour::before, .tete-conv .tc-jour::after { content: ""; flex: 1; height: 1px; background: var(--filet); }
.aide-etapes li::before { border-color: var(--texte); }
.oc-chat .barre { position: relative; }
.langue { position: static; }
.langue-menu { top: calc(100% - 2px); right: 12px; width: min(280px, calc(100vw - 24px)); max-height: calc(100dvh - 120px); }
[dir="rtl"] .langue-menu { right: auto; left: 12px; }
.langue-menu li { min-height: 48px; }
@media (min-width: 1024px) { .langue-menu { right: 40px; } [dir="rtl"] .langue-menu { left: 40px; } }
/* ===================== v5 (03/11 addenda 5-8) — connexion unique, espace de Nivesh, animation d'entrée ===================== */
.cloche { width: 96px; height: 96px; display: block; }
/* Pages de compte */
.compte-page .barre { display: flex; justify-content: space-between; align-items: center; }
.lien-retour, .sortir { color: var(--texte2); font: 600 15px/1 var(--sans); text-decoration: none; padding: 12px 4px; }
.compte { max-width: 460px; margin: 0 auto; padding: 28px 20px calc(40px + env(safe-area-inset-bottom)); }
.compte-tete { display: flex; flex-direction: column; align-items: flex-start; margin-bottom: 22px; }
.compte-tete .cloche { width: 84px; height: 84px; margin: 0 0 14px -6px; }
.compte-tete .sur { margin: 0 0 6px; color: var(--texte2); font: 700 13px/1 var(--sans); letter-spacing: .08em; text-transform: uppercase; }
.compte-tete h1 { font: 700 34px/1.12 var(--serif); margin: 0 0 10px; }
.compte-tete .meta { font-size: 17px; line-height: 1.5; margin: 0; }
.compte-form { display: grid; gap: 16px; }
.compte-form label, .pro-form label { display: grid; gap: 8px; font: 700 15px/1.3 var(--sans); color: var(--texte); }
.compte-form input, .pro-form input:not([type=checkbox]), .pro-form select, .pro-form textarea { width: 100%; min-height: 54px; padding: 0 16px; background: var(--s2); border: 1px solid var(--bord); border-radius: 14px; color: var(--texte); font: 500 17px/1.3 var(--sans); box-sizing: border-box; }
.pro-form textarea { padding: 14px 16px; min-height: 96px; }
.compte-form input:focus, .pro-form input:focus, .pro-form select:focus, .pro-form textarea:focus { outline: 2px solid var(--texte); outline-offset: 1px; }
.aide-champ { color: var(--texte2); font-weight: 500; font-size: 14px; }
.mdp { position: relative; display: block; }
.mdp input { padding-right: 104px !important; }
.mdp .voir { position: absolute; right: 6px; top: 50%; transform: translateY(-50%); min-height: 44px; padding: 0 14px; border: 0; border-radius: 10px; background: transparent; color: var(--texte); font: 700 14px/1 var(--sans); cursor: pointer; }
.principal.plein, .second.plein { display: flex; width: 100%; justify-content: center; align-items: center; min-height: 56px; text-decoration: none; box-sizing: border-box; font-size: 17px; }
.compte-lien { margin: 2px 0 0; text-align: center; }
.compte-lien a, .compte-bas a { color: var(--texte); font-weight: 700; }
.compte-bas { margin: 22px 0 0; text-align: center; color: var(--texte2); }
.compte-inscription { margin-top: 34px; padding-top: 26px; border-top: 1px solid var(--filet); }
.compte-inscription p { margin: 0 0 14px; font: 700 19px/1.35 var(--serif); }
.ok-msg { color: var(--texte); background: var(--s2); border: 1px solid var(--bord); border-radius: 14px; padding: 14px 16px; line-height: 1.5; }
/* CRM v3 : onglets, cartes, actions */
.crm-v3 .barre { display: flex; justify-content: space-between; align-items: center; }
.onglets { display: flex; gap: 6px; overflow-x: auto; padding: 8px 16px 10px; border-bottom: 1px solid var(--filet); position: sticky; top: 0; z-index: 4; background: var(--fond); scrollbar-width: none; }
.onglets::-webkit-scrollbar { display: none; }
.onglets a { flex: none; min-height: 44px; display: inline-flex; align-items: center; padding: 0 16px; border: 1px solid var(--bord); border-radius: 999px; color: var(--texte2); font: 700 15px/1 var(--sans); text-decoration: none; }
.onglets a.actif { background: var(--texte); border-color: var(--texte); color: var(--fond); }
.crm-v3 .chiffres a.chiffre { text-decoration: none; color: inherit; }
.titre-ligne { display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.titre-ligne h1 { margin: 0; }
.fab { display: inline-flex; align-items: center; gap: 8px; min-height: 48px; padding: 0 18px 0 14px; border-radius: 999px; background: var(--accent); color: #0D0C0B; font: 800 16px/1 var(--sans); text-decoration: none; }
.fab .ico { width: 22px; height: 22px; stroke: currentColor; stroke-width: 2.6; fill: none; stroke-linecap: round; }
@media (max-width: 640px) { .fab { position: fixed; right: 16px; bottom: calc(18px + env(safe-area-inset-bottom)); z-index: 6; min-height: 60px; padding: 0 22px 0 18px; box-shadow: 0 10px 30px rgba(0,0,0,.5); } }
.ico { width: 18px; height: 18px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; flex: none; }
.contact-btns { display: flex; gap: 8px; flex-wrap: wrap; margin-top: 12px; }
.contact-btns a { display: inline-flex; align-items: center; gap: 8px; min-height: 44px; padding: 0 16px; border-radius: 999px; border: 1px solid var(--bord); color: var(--texte); font: 700 15px/1 var(--sans); text-decoration: none; }
.contact-btns .btn-wa { border-color: #3DD68C; }
.contact-btns .btn-wa .ico { stroke: #3DD68C; }
dd .contact-btns { margin-top: 8px; }
.carte-pro { display: block; }
.carte-pro .l1 { text-decoration: none; color: inherit; }
.carte-pro.en-pause { opacity: .6; }
.tag-ok { border-color: var(--texte) !important; color: var(--texte) !important; }
.tag .ico { width: 13px; height: 13px; vertical-align: -2px; margin-right: 3px; }
.sous-titre { font: 700 20px/1.2 var(--serif); margin: 26px 0 12px; display: flex; align-items: center; gap: 10px; }
.compte-n { font: 800 14px/1 var(--sans); color: var(--texte2); }
.resume-demande { font-size: 18px; line-height: 1.5; margin: 12px 0 0; }
.choix-titre { margin: 14px 0 8px; color: var(--texte2); font: 700 13px/1 var(--sans); letter-spacing: .05em; text-transform: uppercase; }
.choix-pros { display: grid; gap: 8px; }
.choix-pro { display: grid; grid-template-columns: 1fr auto; grid-template-rows: auto auto; align-items: center; gap: 2px 12px; width: 100%; min-height: 60px; padding: 10px 14px; text-align: left; background: var(--s2); border: 1px solid var(--bord); border-radius: 14px; color: var(--texte); cursor: pointer; font: inherit; }
.choix-pro b { font: 700 16px/1.3 var(--sans); }
.choix-pro span { grid-column: 1; color: var(--texte2); font-size: 14px; line-height: 1.35; }
.choix-pro em { grid-column: 2; grid-row: 1 / 3; font: 800 14px/1 var(--sans); font-style: normal; padding: 10px 14px; border-radius: 999px; border: 1px solid var(--texte); }
.choix-pro.actif { border-color: var(--texte); }
.choix-pro.actif em { background: var(--texte); color: var(--fond); }
.attribue { padding-bottom: 14px; margin-bottom: 6px; border-bottom: 1px solid var(--filet); }
.attribue p { margin: 0; }
.etoiles { display: flex; gap: 4px; }
.etoiles button { min-width: 44px; min-height: 44px; display: grid; place-items: center; border: 0; background: transparent; cursor: pointer; color: var(--texte2); }
.etoiles button .ico { width: 26px; height: 26px; }
.etoiles button.pleine { color: var(--texte); }
.etoiles button.pleine .ico { fill: var(--texte); }
.lien-btn { background: none; border: 0; padding: 10px 0; color: var(--texte2); text-decoration: underline; font: 600 15px/1 var(--sans); cursor: pointer; }
details.plus { margin-top: 14px; border-top: 1px solid var(--filet); padding-top: 12px; }
details.plus summary { cursor: pointer; min-height: 44px; display: flex; align-items: center; font: 700 16px/1 var(--sans); color: var(--texte); }
.actions-pro { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; }
.actions-pro form { margin: 0; }
.actions-pro a.principal { display: inline-flex; align-items: center; text-decoration: none; }
.second.danger { border-color: #C4474C; color: #F0B3B0; }
/* Formulaire « + » pro */
main.etroit { max-width: 560px; }
.pro-form { display: grid; gap: 18px; margin-top: 18px; }
.pro-form fieldset { border: 0; padding: 0; margin: 0; display: grid; gap: 10px; }
.pro-form legend { font: 700 15px/1.3 var(--sans); margin-bottom: 8px; }
.pro-form .sous-champ { font-weight: 600; color: var(--texte2); }
.prefixe { display: flex; align-items: stretch; }
.prefixe span { display: grid; place-items: center; padding: 0 14px; background: var(--s1); border: 1px solid var(--bord); border-right: 0; border-radius: 14px 0 0 14px; color: var(--texte2); font: 700 16px/1 var(--sans); }
.prefixe input { border-radius: 0 14px 14px 0 !important; }
.puces-choix { display: flex; flex-wrap: wrap; gap: 8px; }
.puce-choix { position: relative; display: inline-flex !important; }
.puce-choix input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.puce-choix span { display: inline-flex; align-items: center; min-height: 44px; padding: 0 16px; border: 1px solid var(--bord); border-radius: 999px; color: var(--texte2); font: 700 15px/1 var(--sans); cursor: pointer; }
.puce-choix input:checked + span { background: var(--texte); border-color: var(--texte); color: var(--fond); }
.puce-choix input:focus-visible + span { outline: 2px solid var(--texte); outline-offset: 2px; }
.pro-form .coche { display: flex !important; align-items: center; gap: 10px; font-weight: 600; }
.pro-form .coche input { width: 22px; height: 22px; }
/* Animation d'entrée (addendum 7) : logo, lumière, ~2 s, sobre */
.intro { position: fixed; inset: 0; z-index: 100; display: grid; place-items: center; background: var(--fond); overflow: hidden; }
.intro::before { content: ""; position: absolute; width: 140vmax; height: 140vmax; left: 50%; top: 50%; transform: translate(-50%, -50%) scale(.2); opacity: 0;
  background: radial-gradient(circle, rgba(232, 99, 63, .22) 0%, rgba(242, 237, 230, .06) 22%, transparent 48%); }
.intro-c { position: relative; display: flex; flex-direction: column; align-items: center; text-align: center; }
.intro-cloche { width: 120px; height: 120px; opacity: 0; transform: translateY(12px) scale(.94); }
.intro-cloche .ding { opacity: 0; }
.intro-logo { margin: 18px 0 6px; font: 700 44px/1 var(--serif); opacity: 0; letter-spacing: .01em; background: linear-gradient(100deg, var(--texte) 40%, #fff 50%, var(--texte) 60%) 0 0 / 300% 100%; -webkit-background-clip: text; background-clip: text; color: transparent; }
.intro-logo .point { color: var(--accent); -webkit-text-fill-color: var(--accent); }
.intro-txt { margin: 0; color: var(--texte2); font: 600 17px/1.3 var(--sans); opacity: 0; }
.intro.joue::before { animation: intro-lum 1.9s cubic-bezier(.2, .7, .2, 1) forwards; }
.intro.joue .intro-cloche { animation: intro-monte .7s cubic-bezier(.2, .8, .2, 1) .1s forwards; }
.intro.joue .intro-cloche .ding { animation: intro-ding .9s ease-out .55s forwards; }
.intro.joue .intro-logo { animation: intro-monte .6s ease-out .45s forwards, intro-reflet 1.2s ease-in-out .8s forwards; }
.intro.joue .intro-txt { animation: intro-monte .6s ease-out .75s forwards; }
.intro.fini { transition: opacity .6s ease, transform .6s ease; opacity: 0; transform: scale(1.03); pointer-events: none; }
@keyframes intro-lum { 0% { opacity: 0; transform: translate(-50%, -50%) scale(.2); } 40% { opacity: 1; } 100% { opacity: .7; transform: translate(-50%, -50%) scale(1); } }
@keyframes intro-monte { to { opacity: 1; transform: none; } }
@keyframes intro-ding { 0% { opacity: 0; } 30% { opacity: 1; } 100% { opacity: 0; } }
@keyframes intro-reflet { from { background-position: 100% 0; } to { background-position: 0 0; } }
@media (prefers-reduced-motion: reduce) { .intro { display: none; } }
/* v5.1 — onglets du CRM tenus sur 390 px, chiffres sur une ligne */
@media (max-width: 640px) {
  .onglets { gap: 6px; padding: 8px 12px 10px; }
  .crm-v3:not(.admin) .onglets a { flex: 1 1 0; justify-content: center; padding: 0 6px; font-size: 14px; }
  .crm-v3 .chiffres { grid-template-columns: repeat(3, 1fr) !important; gap: 8px; }
  .crm-v3 .chiffre { padding: 12px !important; }
  .crm-v3 .chiffre b { font-size: 30px !important; }
  .crm-v3 .chiffre span { font-size: 13px !important; }
}
/* ===================== v6 (addendum 8) — chat recomposé : la cloche, bulle de BD, cartes d'accueil, saisie plus haute ===================== */
.fil:not(.en-cours) #messages { margin-top: 0; }
.perso-acc { display: flex; align-items: center; gap: 16px; margin: 4px 0 2px; }
.perso-acc .cloche-grande { width: 112px; height: 112px; flex: none; margin-left: -6px; }
.perso-acc .ding { opacity: 0; animation: ding-une 1.1s ease-out .35s both; }
@keyframes ding-une { 0% { opacity: 0; } 25% { opacity: 1; } 100% { opacity: 0; } }
@media (prefers-reduced-motion: reduce) { .perso-acc .ding { animation: none; opacity: 0; } }
.pa-txt .tc-nom { margin: 0 0 4px; font: 700 21px/1.2 var(--serif); }
.pa-txt .tc-ligne { margin: 0; color: var(--texte2); font-size: 15px; line-height: 1.4; }
.tete-conv { display: none; }
/* Bulle de BD : la queue part du haut de la bulle vers la cloche, d'un seul tracé avec la bulle */
.msg.bd { margin-top: 18px; }
.msg.bd .bulle { position: relative; max-width: 94%; border-radius: 22px; padding: 16px 19px; }
.msg .bulle .queue { position: absolute; fill: var(--s2); stroke: var(--bord); stroke-width: 1; overflow: visible; pointer-events: none; }
.msg.bd .bulle .queue { width: 30px; height: 24px; left: 30px; top: -23px; }
/* Petite cloche à côté des messages, alignée sur le bas de la bulle (façon iMessage) */
.msg.ia:not(.bd) { align-items: flex-end; gap: 8px; }
.msg.ia .av { flex: none; width: 36px; height: 36px; border-radius: 50%; background: var(--s1); border: 1px solid var(--bord); display: grid; place-items: center; }
.msg.ia .av .cloche { width: 26px; height: 26px; }
.msg.ia .av .ding { display: none; }
.msg.ia:not(.bd) .bulle { position: relative; border-bottom-left-radius: 4px; max-width: calc(86% - 44px); }
.msg.ia:not(.bd) .bulle .queue { width: 14px; height: 16px; left: -9px; bottom: -1px; }
[dir="rtl"] .msg.ia:not(.bd) .bulle { border-bottom-left-radius: var(--r); border-bottom-right-radius: 4px; }
[dir="rtl"] .msg.ia:not(.bd) .bulle .queue { left: auto; right: -9px; transform: scaleX(-1); }
[dir="rtl"] .msg.bd .bulle .queue { left: auto; right: 30px; transform: scaleX(-1); }
.msg.ia.ecrit .bulle { display: inline-flex; }
/* Cartes d'accueil : 3 rangées qui défilent ensemble, le débord à droite sert d'indice */
.cartes-acc { display: grid; grid-auto-flow: column; grid-template-rows: repeat(3, auto); grid-auto-columns: max-content; gap: 8px; margin: 18px -16px 6px; padding: 2px 16px 8px; overflow-x: auto; scroll-snap-type: x proximity; scrollbar-width: none; animation: monte .3s ease-out .1s both; }
.cartes-acc::-webkit-scrollbar { display: none; }
.carte-acc { scroll-snap-align: start; min-height: 54px; padding: 0 18px; display: flex; align-items: center; background: var(--s1); border: 1px solid var(--bord); border-radius: 16px; color: var(--texte); font: 700 16px/1.2 var(--sans); white-space: nowrap; cursor: pointer; }
.carte-acc:active { background: var(--s2); border-color: var(--texte2); }
.carte-acc:focus-visible { outline: 2px solid var(--texte); outline-offset: 2px; }
/* Saisie : 2 lignes, plus haute, décollée du bas (barre Safari) */
.oc-chat .saisie { padding: 10px 14px calc(24px + env(safe-area-inset-bottom)); }
.oc-chat .champ { min-height: 72px; align-items: flex-end; border-radius: 22px; padding: 8px 8px 8px 18px; }
.oc-chat .champ textarea { min-height: 54px; padding: 8px 0; }
@media (min-width: 1024px) {
  .cartes-acc { grid-auto-flow: row; grid-template-rows: none; grid-template-columns: repeat(auto-fill, minmax(190px, 1fr)); margin: 22px 0 6px; padding: 0; overflow: visible; }
  .carte-acc { white-space: normal; }
  .perso-acc .cloche-grande { width: 120px; height: 120px; }
  .oc-chat .saisie { padding-bottom: 24px; }
}
/* v6.1 — « Espace pro » devenu un lien, cartes alignées, écran d'accueil rempli (4 rangées, bloc centré) */
a.btn-pro { display: inline-flex; align-items: center; justify-content: center; text-decoration: none; color: var(--texte); }
.cartes-acc { grid-template-rows: repeat(4, auto); margin: 18px 0 4px; padding: 2px 0 6px; }
@media (max-width: 1023px) {
  .fil:not(.en-cours) #messages { margin-top: auto; margin-bottom: auto; }
  .fil:not(.en-cours) { padding-top: 12px; padding-bottom: 12px; }
}
@media (min-width: 1024px) { .cartes-acc { grid-template-rows: none; } }
/* v6.2 — jugement v6 : compteurs dans les onglets, recherche seule + « Filtres » replié, marge sous le bouton +, grand écran centré */
.onglets a .nb { margin-left: 6px; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; display: inline-grid; place-items: center; background: var(--s2); color: var(--texte); font: 800 12px/1 var(--sans); }
.onglets a.actif .nb { background: var(--fond); color: var(--texte); }
form.recherche { display: grid; gap: 10px; margin: 14px 0 16px; }
form.recherche input[type=search] { width: 100%; min-height: 50px; padding: 0 16px; background: var(--s2); border: 1px solid var(--bord); border-radius: 14px; color: var(--texte); font: 500 16px/1 var(--sans); box-sizing: border-box; }
.filtres-plus summary { display: inline-flex; align-items: center; min-height: 40px; padding: 0 14px; border: 1px solid var(--bord); border-radius: 999px; font: 700 14px/1 var(--sans); cursor: pointer; list-style: none; }
.filtres-plus summary::-webkit-details-marker { display: none; }
.filtres-plus[open] summary { border-color: var(--texte); }
.filtres-corps { display: grid; gap: 10px; margin-top: 10px; }
main.avec-fab { padding-bottom: 110px; }
.langue-menu .coche { stroke: var(--texte); }
.compte-tete .ding { opacity: 0; animation: ding-une 1.1s ease-out .35s both; }
@media (prefers-reduced-motion: reduce) { .compte-tete .ding { animation: none; } }
.msg.ia:not(.bd) .bulle { max-width: calc(100% - 52px); }
.msg.bd .bulle { max-width: 100%; }
@media (min-width: 1024px) {
  .fil:not(.en-cours) #messages { margin-top: auto; margin-bottom: auto; }
  .perso-acc .cloche-grande { width: 140px; height: 140px; }
  .pa-txt .tc-nom { font-size: 26px; }
  .pa-txt .tc-ligne { font-size: 17px; }
  .carte-acc { min-height: 64px; justify-content: flex-start; text-align: left; font-size: 17px; padding: 0 20px; }
  .msg.ia:not(.bd) .bulle { max-width: min(720px, calc(100% - 52px)); }
}
@media (min-width: 1700px) { .cartes-acc { grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); } }
/* v6.3 — onglets sur une ligne à 390 px : libellés sans retour, compteur seulement sur « Aujourd'hui » */
.onglets a { white-space: nowrap; }
@media (max-width: 640px) {
  .crm-v3:not(.admin) .onglets { gap: 4px; padding: 8px 8px 10px; }
  .crm-v3:not(.admin) .onglets a { flex: 1 1 auto; padding: 0 9px; font-size: 13.5px; }
  .crm-v3:not(.admin) .onglets a:not(:first-child) .nb { display: none; }
  .onglets a .nb { margin-left: 5px; min-width: 18px; height: 18px; font-size: 11px; padding: 0 5px; }
}